Refund policy

Returns, Exchanges & Repairs

Every Amaral piece is solid gold, individually made or selected for you. Because of that, our policy is simple and honest. Here's exactly where you stand.

Ready-to-ship pieces: 14-day returns

If a ready-to-ship piece isn't right, you may return it for a store credit, within 14 days of delivery. To be eligible, the piece must be unworn, in its original condition, and returned with its certificate of authenticity and packaging. Write to us at info@amaraljewels.com to arrange it. Please don't send anything back without contacting us first. Return postage is at the customer's cost.

Ready to ship returns exclude earrings.

Made-to-order pieces

Made-to-order pieces are crafted individually for you and are not eligible for returns or exchanges. Please confirm your size and details before ordering. Our sizing guide is here sizing guide, and we're always happy to help you choose before you buy.

Earrings

For hygiene reasons, earrings cannot be exchanged or returned.

Resizing

Every ring includes one complimentary resize within 60 days of delivery. Full eternity bands, with stones set the whole way around, cannot be resized. For these we recommend confirming your size with us before ordering.

Faults

If a fault develops, such as a loose stone or a failed clasp, contact us and our goldsmiths will assess the piece. Where the issue is a manufacturing fault, we will repair the piece, replace it, or refund you, and we cover shipping both ways. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

International orders

Customs duties and import taxes are the responsibility of the customer. If a parcel is refused and returned to us, any credit issued will be assessed case by case, less shipping and handling costs incurred.

Questions

Unsure about anything before you order? Write to us at info@amaraljewels.com. We'd rather answer ten questions than have one piece arrive wrong.